Privacy

Privacy

Malm & Company (Shopmalm.com, Malm & Company, we, us, or our as appropriate) has created the following Privacy and Security Policy (Privacy Policy) to inform you of the following: what information we collect, when we collect it, how and why we collect it, how we use it, how we protect it, how we share it and what choices you have regarding our collection and use of this information. We do not sell your information to anyone!

This Privacy Policy applies to the following sites: Shopmalm.com, EnhanceHerbalViagra.com, and NaturalErection.net (collectively and individually, the Sites). Entering the Sites constitutes your acceptance and agreement to the terms contained in this Privacy Policy. If you do not agree with the terms set forth in this Privacy Policy, please do not enter the Sites.

What Information We Collect – Types of Information We Collect

Your name
Your billing and delivery address
Your e-mail address
Your phone (or mobile) number
Your credit/debit card number
Information on how you are using the Sites
Your purchase/return/exchange information

We Collect Information When

You purchase, order, return, exchange or request information about our products and services from the Sites or mobile applications.
You create an Shopmalm.com account
You connect with Shopmalm.com regarding customer service via our customer service center, or on social media platforms.
You visit the Sites or participate in interactive features of the Sites or mobile applications.
You use a social media service, for example, Shopmalm.coms Facebook page or YouTube channel.
You sign up for e-mails, mobile messages, or social media notifications from Shopmalm.com.
You enter a contest or sweepstakes, respond to one of our surveys, or participate in a focus group.
You provide us with comments, suggestions, or other input
You interact with any of the Sites through your computer, tablet or mobile device

How and Why We Collect the Information – Technologies Used

We may use tracking pixels/web beacons, cookies and or other technologies to receive and store certain types of information. This information includes Internet Protocol (IP) addresses, browser information, Internet Service Provider (ISP), operating system, date/time stamp and clickstream data. This information helps us customize your website experience and make our marketing messages more relevant. It also allows us to provide features such as storage of items in your cart between visits. This includes Shopmalm.com content presented on other websites or mobile applications. In order to provide the best customer experience possible, we also use this information for reporting and analysis purposes, such as how you are shopping our website, performance of our marketing efforts, and your response to those marketing efforts.

Third Party Cookies

We allow third-party companies to collect anonymous information when you visit the Sites and to use that information to serve ads for Shopmalm.com products or services or for products or services of other companies when you visit the Sites or other websites. These companies may use anonymous information (e.g., navigational, non-personally identifiable information, click stream information, browser type, time and date, subject of advertisements clicked or scrolled over, etc.) during your visits to the Sites and other websites in order to provide advertisements about our goods and services likely to be of interest to you. These parties may use a cookie or a third party web beacon, or other technologies, to collect this information. To opt out of third-party vendors cookies, see the What Choices Do You Have? section of this privacy policy for instruction how to do so.

User Experience Information

In order to improve customer online shopping experience, help with fraud identification, and to assist our customer care representatives in resolving issues customers may experience in completing online purchases, we use tools to monitor certain user experience information, including, but not limited to, login information, IP address, data regarding pages visited, specific actions taken on pages visited (e.g., information entered during checkout process), and browser information.

Information from Other Sources

We may also obtain information from companies that can enhance our existing customer information to improve the accuracy and add to the information we have about our customers (e.g., adding address information). This may improve our ability to contact you and improve the relevancy of our marketing by providing better product recommendations or special offers that we think will interest you.

Public Forums

Any information you submit in a public forum (e.g., a blog, chat room, or social network) can be read, collected, or used by us and other participants, and could be used to personalize your experience. You are responsible for the information you choose to submit in these instances.

Mobile Privacy

Shopmalm.com offers mobile applications (commonly known as apps) that allow you to shop online, check product availability, learn about sales events, or receive other information from Malm & Company. All information collected by Shopmalm.com via our mobile application is protected by this Privacy Policy. Although you do not have to provide your location information to Shopmalm.com to use our mobile applications, our services require a zip code to function. If you have questions about location and notification privacy, please contact your mobile service provider or the manufacturer of you device to learn how to adjust your settings.

How We Use the Information We Collect

Product and Service Fulfillment
Fulfill and manage purchases, orders, payments, returns/exchanges, or requests for information, or to otherwise serve you
Provide any requested services
Administer sweepstakes and contests
Marketing Purposes
Deliver coupons, mobile coupons, newsletters, receipt messages, e-mails, and mobile messages
Send marketing communications and other information regarding products, services and promotions
Administer promotions
Internal Operations
Improve the effectiveness of the Sites, mobile experience, and marketing efforts
Perform other business activities as needed as described elsewhere in this policy
Fraud Prevention
To prevent fraudulent transactions, monitor against theft and otherwise protect our customers and our business
Legal Compliance
To assist law enforcement and respond to subpoenas

How We Protect the Information We Collect – Security Methods

We maintain technical, administrative, physical, electronic and procedural safeguards to protect the confidentiality and security of information transmitted to us. To guard this information, the Sites use Secure Sockets Layer (SSL). SSL encrypts your credit card number, name and address so only Shopmalm.com is able to decode the information. This process is validated through Starfield.

E-mail Security

Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information. Phishing is a scam designed to steal your information. If you receive an e-mail that looks like it is from us asking you for certain information, do not respond. Though we might ask you your name, we will never request your password, credit card information or other information through e-mail.

Information About Children

We recognize the particular importance of protecting privacy where children are involved. We are committed to protecting childrens privacy and we comply fully with the Childrens Online Privacy Protection Act (COPPA). Shopmalm.com will never knowingly request or collect personal information from any person under 13 years of age without prior verifiable parental consent. If we become aware that an individual is under the age of 13 and has submitted any information to Shopmalm.com, for any purpose without prior verifiable parental consent, we will delete his or her information from our files.

Additional Security

We also ask customers to carefully review their accounts and immediately report any unexpected activity to Shopmalm.com and their issuing bank or credit card company. We are asking all our customers to take measures to help protect information in their online accounts, including the following: Install the latest security updates and anti-virus software on your computer to help prevent malware and viruses
Reset your e-mail account passwords frequently
Use complex passwords (a minimum of 7 alpha/numeric cAsE sEnsitive characters)
Do not use the same password on more than one website
Do not share your password with others
Sign out/log off website sessions so that your session is closed and cannot be accessed by another user on the same computer, especially when using a public computer or terminal

How We Share the Information We Collect General Policy

We do not sell or rent customer information to third parties; except, under limited circumstances outlined below, we may share information with third parties.

The Malm & Company Family– We share information we collect within the Sites and Shopmalm.com family, which includes all Shopmalm.com subsidiaries and affiliates. The Shopmalm.com family may use this information to offer you products and services that may be of interest to you.

Service Providers– We may share information with companies that provide support services to us (such as a printer, e-mail, mobile marketing, or data enhancement provider) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.

Legal Requirements – We may disclose information you provide to us when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; or to protect the rights, property or safety of our company, our customers or others.

When You Direct Us – At your direction or request, we may share your information.

Business Transfers – If some or all of our business assets are sold or transferred, we generally would transfer the corresponding information regarding our customers. We also may retain a copy of that customer information.

What Choices Do You Have

E-mail Promotional E-mail: If you do not wish to receive promotional e-mails from us, click here. You also have the ability to unsubscribe to promotional e-mails via the opt-out link included in each e-mail. It may take up to 10 business days before you stop receiving promotional e-mails.

Important Notices and Transactional E-mail: From time to time, we may send non-commercial electronic email messages with important information about us or the Sites to your email address. We regularly send email order confirmations and email order updates to you after you have submitted an order. Mobile We may distribute mobile coupons and text messages to mobile devices of customers who have requested this information via an opt-in request. Customers will be able to opt out of a specific mobile messaging campaign.

Shopmalm.com Cookies

The help function of your browser should contain instructions to set your computer to accept all cookies, to notify you when a cookie is issued, or to not receive cookies at any time. If you set your computer to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of the Shopmalm.com features.

Third Party Cookies

To opt-out of third-party vendors cookies on other websites, visit the Network Advertising Initiative website, click here http://www.networkadvertising.org/choices/. Telephone
If you do not wish to receive promotional communication from us, call us at (760) 779-9517 to opt out. This opt out does not apply to operational communication, for example, confirmation of delivery address.

How Do You Access and Update the Information

In order to keep your information accurate and complete, you can access or update some of your information in the following ways: If you have created an Shopmalm.com account, you can log in and update your account information, including contact, billing, and shipping information. o Contact us with your current contact information and the information you would like to access. We will provide you the information requested if reasonably available, or will describe more fully the types of information we typically collect.

Malm & Company Privacy Policy Scope

This privacy policy applies to all current or former customer information collected by or provided to Malm & Company. The Sites may offer links to other sites. If you visit one of these sites, you may want to review the privacy policy on that site. In addition, you may have visited our website through a link or a banner advertisement on another site. In such cases, the site you linked from may collect information from people who click on the banner or link. You may want to refer to the privacy policies on those sites to see how they collect and use this information.

International Customer Privacy

In some cases, Shopmalm.com has partnered with companies [e.g., PayPal, Inc. (PayPal), United States Postal Service (USPS), collectively, Vendors] as outside vendors that we have selected to help us facilitate international transactions. We work closely with these Vendors to ensure that your transaction is handled with care and all the information you provide is secure.

The Vendors may give you the opportunity to receive marketing messages from them, in which case you should refer to their terms and conditions for details about how they use your information. The Vendors have assured us that they will process information received from you with at least the same level of privacy protection as set forth in the US-EU Safe Harbor Framework as set forth by the US Department of Commerce regarding the collection, use, and retention of information from European Union member countries and Switzerland. If you choose to provide us and/or the Vendors with information, you consent to the transfer and storage of that information on servers located in the United States. Any information you provide us is controlled and processed by Malm & Company. As mentioned herein, your information provided at checkout will be controlled and processed a Vendor.

Shopmalm.com complies with the US-EU Safe Harbor Framework and the US-Swiss Safe Harbor Framework as established by the U.S. Department of Commerce and approved by the European Commission and the Swiss Federal Data Protection Authority. We conduct an annual self-assessment to verify that we are in compliance with the Safe Harbor Privacy Principles in addition to our own Malm & Company privacy program assessments. Shopmalm.com has certified to the U.S. Department of Commerce and the European Union that our processing of personal data is in compliance with the Safe Harbor Privacy Principles. For more information about the Safe Harbor program, and to view our certification page, visit the Department of Commerces Safe Harbor website. While the Safe Harbor Principles are designed to protect information originating in the European Economic area and Switzerland, our policy is to protect all international customer information in accordance with these Principles.

Customers shipping internationally who wish to inquire about or update information or change marketing preferences or anyone who wants to receive information about our international privacy program should contact us directly using one of the following methods:

Send an e-mail to administrator@Shopmalm.com Call our customer care line at (760) 779-9517 Write us at Malm & Company, 45355 Sage Lane, Suite 4, Palm Desert, CA 92260, USA

In compliance with the US-EU and US-Swiss Safe Harbor Principles, Shopmalm.com commits to resolve complaints about your privacy and our collection or use of your information. European Union or Swiss citizens with inquiries or complaints regarding this privacy policy should first contact Shopmalm.com using one of the following methods:

Send an e-mail to administrator@Shopmalm.com Call our customer care line at (760) 779-9517 Write us at Malm & Company, 45355 Sage Lane, Suite 4, Palm Desert, CA 92260, USA

Shopmalm.com has further committed to refer unresolved privacy complaints under the US-EU and US-Swiss Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU SAFE HARBOR, operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgement of your complaint, or if your complaint is not satisfactorily addressed by Shopmalm.com, please visit the BBB EU SAFE HARBOR web site at http://www.bbb.org/us/safe-harbor-complaints for more information and to file a complaint.

Malm & Company Privacy Policy Revisions

By interacting with Malm & Company, you consent to our use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy updated March 10, 2014, so we encourage you to review it periodically.