Shipping & Returns

Shipping & Returns

See our Standard Shipping information or select a menu option below for more information on a specific topic:

Expedited Shipping: Alaska and Hawaii Shipping, P.O. Box or APO/FPO/DPO Shipping, International, and U.S Territory Shipping Rates

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Standard Shipping

Shipping costs are calculated and charged at the rate of the respective carrier. these rates are obtained electronicly at the point of sale. No additional handling fees apply.
You can expect your order to ship within 1-2 business days, unless otherwise stated on the product page under the Shipping & Returns tab. Your final shipping cost and estimated delivery timeframe will be available to you during checkout.

Our standard shipping method is ground shipping and we will ship your order via any of the major mail carriers, including UPS, FedEx, and the United States Postal Service. Expect to receive your item in 5-7 business days. .

Please note that some items may require a longer ship-out and/or delivery time frame.

International Buyers

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the responsibility of the buyer.
Please check with your national customs office to determine what these additional costs will be prior to placing your order
These charges are normally collected by the delivery deriver (shipping) company or when you pick the item up � do not confuse them for additional shipping charges.
We do not mark merchandise values below value or mark items as “gifts” – US and International government regulations prohibit such behavior.

RETURNS (see quality assurance for additional information for refurbished products returns)

Men’s Stamina Health Center Products including ENHANCE Herbal Viagra are covered by a 100% money-back satisfaction assured guarantee applying to all “SAMPLER” sizes. ENHANCE Herbal Viagra Sampler (2 Capsule with Keychain) is eligible for refund up to 8 weeks after purchase. Buyer must send proof of purchase and the empty pill bottle (Keychain) to receive credit. All other sizes are not eligible for this offer but may be returned unopened and sealed for a full refund within 14 days of purchase. Because of the perishable nature of these products, they are not allowed for resale and thus are exempt from the return policy. See Below for Return Shipping Address. [No RMA Required]

Unopened New Products:

You may return any unopened Brand New product (except products mentioned below) within 30 days of your product`s shipping date for exchange or store credit, Shipping and Handling Charges are NOT refundable, All returns must have an RMA#.

Defective Products:

You may return all defective products direct to shopmalm.com (after receiving an RMA#) for credit or exchange within 15 days from the date of shipment. If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging.
If one of these terms are not met there will be up to a 15% restocking fee.
If you choose to return a defective unit for a refund, the shipping and handling charges are non refundable.
Shipping it back to us is the customers responsibility
Warranty is void if serial tags, receiving numbers, product stickers, or manufacturer seals have been removed, altered or tampered with. Warranty is void due to mishandling, improper use, or defacing of the product.

Return Policy Notes:

After 15 days, please contact the manufacturer directly.

All returns must include a Return Merchandise Authorization Number (RMA#). NO returns, of any type, will be accepted without a RMA number. Please provide the following information when calling or emailing for a RMA number: customer name, invoice number, and the nature of the problem.

We cannot issue credit for any return without an authorized RMA#

All products to be returned must be sent within 30 days from the date of shipment, 100% complete, in BRAND NEW condition, Merchandise can be returned only if in original manufacturer`s packaging, same condition as sold, with all literature/instructions/documentation and blank warranty cards.

Place the manufacturer`s box into a shipping carton. Please do not place stickers or shipping labels on the original manufacturer`s package. Ship to us pre-paid. For your protection insure the package and ship via a traceable method. we are not responsible for lost or damaged packages.

If a package is returned missing any of the manufacturers supplied accessories or there is obvious damage or visible wear and tear to the unit shopmalm.com reserves the right to refuse the return, or charge you a restocking fee of not less than 15%, No returns will be accepted if the manufacturers box and/or packaging material is missing.

Shipping and Handling Charges are NOT refundable.

If Shipping Label Is Placed On Gift Box shipment will be Rejected

We will only accept a return or exchange of an exchange order up to 10 days.
If any of the above conditions are not met, Malm & Company reserves the right either to refuse the return or to charge a restock fee of not less than 15%.

Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage. There is no charge for repairing products covered by warranty apart from shipping costs.

We recommend that products returned by mail be sent via UPS with insurance or other insured postal services. shopmalm.com accepts no responsibility for loss or damage occurring in transit.

IN ANY DAMAGE INCIDENT YOU NEED TO CONTACT MALM & COMPANY FIRST, AND WE WILL TRY TO HANDLE THE CLAIM IF WE CAN.

Get an RMA:
To get an RMA# please email returns@shopmalm.com.